If your consent popup isn’t showing up, there could be a few reasons why. This guide walks you through the most common issues, such as like missing scripts or settings, and how to fix them.
Here are the most common reasons why your consent popup might not show up:
- Your domains haven’t been added to the Cookie Information platform.The consent popup and widgets won’t display if your domains aren’t set up. Read more
- The consent popup script isn’t correctly added to your website’s code. Double-check that the script is placed exactly as instructed. Read more
- The language set in the data-culture attribute isn’t available in Settings for the domain. The language selected in the platform must match the data-culture value in your consent script. Read more
- The async or defer attributes were used with the consent popup script. These delay the script from loading. To block cookies before consent is given, the script must load first. Read more about these attributes.
- A plugin is compressing JavaScript files, causing the script to fail. Some consent management systems use plugins that compress JavaScript files. This can break the script. Set up an exception so our script is not compressed.
