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What should I do if my payment fails?
What should I do if my payment fails?

Learn what you should do if your payment fails.

Updated over 3 weeks ago

Payment failures usually happen because:

  • Your card has expired.

  • Your card provider requires a verification step that wasn’t completed.

To update your card, follow these steps:

1. Log in to the Cookie Information billing portal.

2. Go to PAYMENT METHOD.

3. Edit your existing card information.

If you're still having issues with your payment, contact our support team via chat or email at support@cookieinformation.com.

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