What browsers do Cookie Information support?

Cookie Information support all browsers.

Consent pop-up is not showing up.

  1. The consent pop-up script is not inserted correctly into the source code on your website. Please go through the step of our guide by clicking here.

  2. Language set in data-culture does not exist for a specific domain. Correct the script to include the valid language code or add the language you have chosen in the Cookie Information Platform to ensure that the issue is not repeated.

  3. It can take some time for language-specific templates to be generated and delivered through the CDN. This scenario could result in banners not showing up even for the default language. The queuing should not take more than one hour. In case of a more prolonged outage, please get in touch with us through chat or support@cookieinformation.com.

  4. Make sure not to use ​async​ or ​defer​ attributes when adding the consent pop-up script. To ensure that cookies are blocked before consent is given, the script must load first. ​Async​ or ​defer​ attributes delay loading of the script. More details are available at https://developer.mozilla.org/en-US/docs/Web/HTML/Element/script.

  5. Some CMS systems have plugins that compress javascript-file on websites which can create errors. Setup an exception for our script to not get compressed.

  6. Banners and widgets won't show on the website if your domains have not been added to the Cookie Information platform. Are you our customer? Please get in touch with us for assistance through the chat or at support@cookieinformation.com.

I have shared consent, but it does not work.

Please ensure you have both domains under the same consent solution with the shared consent feature turned on in the settings. You can read more about shared consent here.

What is the best performing pop-up?

Overlay v2 has the highest conversion ratings. Furthermore, the template is WCAG 2.1 compliant.

What is the average consent rate?

The average consent rate of the 25.000+ websites in our portfolio is 71,5%.

Why does Google Analytics (GA) show less data?

In some cases, we have experienced that the GA numbers have decreased. This data shortage can be because GA is enabled after the users have given consent. It means that other scanners and web crawlers cannot trigger GA on your website since they can not consent to the pop-up.

Will the cookie pop-up impact my SEO?

No. The consent pop-up is disabled for the web crawlers. When Google crawls a website that has our pop-up, the pop-up will not be enabled for the crawler.

How do I remove the small icon in the corner?

You can remove the re-open button in the advanced settings of the pop-up menu within the platform. Change the following code from 'block' to 'none'

renewBtn.style.display = 'block';

If I have made changes, is there a way to make all visitors consent again the next time they visit my site?

Yes, by using the "push for consent" feature. To push for consent, please navigate to the specific consent solution, go to languages & settings and click push for consent.

Push for consent

Why is the pop-up not displayed on my website?

Make sure you have added the domain and the relevant language to the platform. When using the script, make sure the data-culture attribute is set to the correct language value. If the pop-up is still not showing, please contact our support team through chat or at support@cookieinformation.com.

How do I delete a consent solution?

Reach out through the chat or at support@cookieinformation.com.

How do I add a user?

Reach out through the chat or at support@cookieinformation.com.

How do I get the professional compliance dashboard?

Reach out through the chat or at support@cookieinformation.com.

I just added a new cookie. When will you show it on the pop-up?

New cookies are found and automatically displayed on your pop-up after the new scan takes place. When the new scan takes place depends on your last scanning date and scanning frequency.

Where do I see how many have accepted or declined cookies?

You can find this information in the premium Compliance Dashboard.

Why do I only see the necessary category in the pop-up?

There might be a few reasons for that:

  • Your website was not yet scanned;

  • Your website does not use any cookies;

  • You are testing our solution on a test domain.

How do I test before I go live?

You can add an unlimited amount of internal or external test domains to your solution free of charge. Here you can see how you test your implementation.

Can I use localhost to test the solution?

No. For our solution to work, it requires a unique hostname or IP address. It uses the hostname or IP to differentiate between each solution.

Why is the page speed slow after implementation?

Our solution is loaded from a CDN endpoint on the Microsoft Azure network, explaining why the page speed varies.

We mostly see our solution loads well below standards. Of course, we are always looking into ways of improving our solution and optimising the scripts.

My domain already exists.

Reach out through the chat or at support@cookieinformation.com.

What do I do if a user requests their consent data?

If a website visitor asks to see their consent, please ask them to have their user_uid handy. From this, we can then find their consent in our records.

Once you have the user's ID, then you will need to send it to our support. Reach out through the chat or at support@cookieinformation.com.

When was my domain last scanned?

You can find this information in the compliance dashboard and on your cookie policy ("About cookies" on the Pop-up) under the "Cookie declaration last updated on".

Can you classify the unclassified cookies for me?

Reach out through the chat or at support@cookieinformation.com. We continuously work on classifying third-party cookies when we have resources.

Can I enable cookie category toggles so that visitors accept all cookies by default?

Although it is possible to do - doing so would not be compliant with GDPR, and DPA guidelines as a visitors' choice regarding cookies must be opt-in rather than opt-out.

Can I see how many visitors didn't take any action on the pop-up?

It is impossible to see how many visitors did not take any action on the pop-up before browsing away from the site.

Google same site attribute

The console in Google Chrome will display a same-site attribute warning concerning Cookie Information.

This warning is not an error or a problem. This warning is just a notification from Google asking developers to adopt a new standard.

Furthermore, it will only affect third-party cookies. Our CookieInformationConsent is set on the same domain as a first-party cookie. This cookie is not used for cross-site requests, and therefore, this message is irrelevant.

In the case of shared consent, we use a third-party cookie, including this attribute of samesite= "none".

How to change the Google Analytics cookie to expire after one year?



If you have to old Google Analytics script on your website, then you can specify on the script an overwrite of the default value of two years. The value specifies the cookie expiration in seconds.

ga('create', 'UA-XXXX-Y', {'cookieExpires': 31536000});


<script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-XXXX-Y', {'cookieExpires': 31536000,'cookieUpdate': 'false'}); ga('send', 'pageview');</script>

You may also need to turn off the automatic update of the expiration date, so if a user returns to the site, then the expiration is not again set to a year.

ga('create', 'UA-XXXX-Y', {'cookieUpdate': 'false'});

How to change Google Analytics cookie expiration in Google Tag Manager

  • Go to your global Google Analytics Page View Tag.

  • Check the box: Enable overriding settings in this tag

  • Roll out more settings

  • Roll out Fields to Set

  • Press: Add Field and field our the two fields as shown below.


Using the new gtag js

gtag('config', 'GA_MEASUREMENT_ID', { 'cookie_expires': 31536000});


Will the consent pop-up impact my SEO?

The consent pop-up is disabled for the web crawlers. When Google crawls a website that has our pop-up, the pop-up will not be enabled for the crawler.

Webflow is blocking onClick Events.

In some cases, you can experience that Webflow's templates are set up so that it blocks onClick events preventing the pop-up from closing when clicking the buttons.


function replaceOnClick() {  $('*').each(function() {  $(this).attr('onclick', $(this).attr('onclick'));});}$(window).bind("load", function () {  replaceOnClick();});

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