The following information applies to all our clients using card payment.

If you have a special agreement, please, contact us at support@cookieinformation.com.

For questions about the subscription, visit our other article here.

I need to change my payment card or my billing details.

Changing the billing details or the card you use to pay for your subscription is currently a task for Cookie Information. Contact us using the chat here or at support@cookieinformation.com.

Where can I see and download my latest invoice/receipt?

All your invoices and receipts are on the platform at app.cookieinformation.com.

You can find and download them by clicking on your username in the top right corner → Account → Pay download/invoice.

The invoice amount has changed since the last time.

You might have added or removed some domains from your account. It could also be that you have changed the domains scanning depth or frequency. You can see the specific pricing on our pricing page.

My payment has failed.

The most common reasons are that your previous card has expired or your card provider has asked for a not provided verification.

To resolve the issue, contact us using a chatbot here or at support@cookieinformation.com.

I am getting a {"response" :{}} error when trying to pay for my subscription.

This error message is related to caching issues.

To fix the issue, please, clear your browser cache and restart the browser.

What currencies can I use?

Currently, for the card payments, the only payment currency is EUR.

The platform is saying that my subscription is expiring.

If you have signed up for a free 30-day free trial and would like to keep using our services, you need to create a subscription.

See how to create a subscription here.

What are the payment options?

Currently, these are available payment options: Visa, Mastercard and American Express.

Why is there a VAT applied to my bill?

As we are a Danish company, we are obliged to collect the VAT.

Did this answer your question?