Our customer portal provides a convenient and secure way to manage your billing information. Whether you need to update your payment method or modify your billing details, the portal offers a user-friendly interface to ensure your account information is always up-to-date.
In order to follow the instructions in this article, it’s necessary to have access to the original email address associated with your Cookie Information account.
Accessing the Customer portal:
Click on the following link to access the customer portal: Customer portal.
Enter the email address originally used to register your account. We will send you a one-time direct link to your customer portal.
Important: Ensure you use the original email address associated with your account to request the link.
Updating your payment method:
Once logged in, go to the Payment methods section.
Click Add payment method and follow the prompts to add a new payment method or update your existing one.
Make sure to save your changes to ensure the new payment information is recorded.
Updating your Billing information:
Once logged in, go to the Billing Information section and click Update Information.
You can update the following billing details:
Name
Address
Phone Number
Tax ID/VAT ID
After making the necessary updates, ensure you save the changes.
Troubleshooting:
Login Issues: If you encounter any issues while trying to log in, double-check that you are using the original email address associated with your account.
Assistance: If problems persist, please contact our support team for further assistance.