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Customer portal for billing management
Customer portal for billing management

Learn how to manage your billing details and what can be accomplished via our customer portal for billing management.

Piotr avatar
Written by Piotr
Updated over a week ago

Our customer portal provides a convenient and secure way to manage your billing information. Whether you need to update your payment method or modify your billing details, the portal offers a user-friendly interface to ensure your account information is always up-to-date.

In order to follow the instructions in this article, it’s necessary to have access to the original email address associated with your Cookie Information account.

Accessing the Customer portal:

  1. Click on the following link to access the customer portal: Customer portal.

  2. Enter the email address originally used to register your account. We will send you a one-time direct link to your customer portal.

Important: Ensure you use the original email address associated with your account to request the link.

Updating your payment method:

  1. Once logged in, go to the Payment methods section.

  2. Click Add payment method and follow the prompts to add a new payment method or update your existing one.

  3. Make sure to save your changes to ensure the new payment information is recorded.

Updating your Billing information:

  1. Once logged in, go to the Billing Information section and click Update Information.

  2. You can update the following billing details:

    1. Name

    2. Address

    3. Phone Number

    4. Tax ID/VAT ID

  3. After making the necessary updates, ensure you save the changes.

Troubleshooting:

  1. Login Issues: If you encounter any issues while trying to log in, double-check that you are using the original email address associated with your account.

  2. Assistance: If problems persist, please contact our support team for further assistance.

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