If our scanner didn’t pick up a cookie due to scanner limitations, you need to create a custom cookie. This way you ensure that a particular cookie with its details will be visible in the cookie consent popup. This helps you ensure privacy compliance since the user needs to know exactly which cookies are being used and how their data is being processed.
In this article, we’ll explain how to create custom cookies.
Before you start
Here are some things to know before you begin this process:
When you create a custom cookie and it doesn't have a cookie definition yet, it goes into the unclassified category.
To comply with GDPR, we recommend you set a category for all your cookies and make this a routine part of your website maintenance.
A custom cookie will work only for the domains set up for the specific consent solution.
In some cases, cookies might have a string of random characters as an ID, e.g.
Session_ID_asd123, where the string varies from user to user.
To create a better user experience and view in the popup banner, the commonly used cookies with such IDs are grouped under one ID, e.g. Session_ID_XXX.
This will prevent the popup banner from being populated with each user's unique ID. If this is missing in your setup, contact us at support@cookieinformation.com and share the following details:
Cookie name
Cookie purpose
Data processor
Data processor’s privacy policy
Cookie category
Our implementation team will ensure the cookie will have the right category.
Add a custom cookie
To add a custom cookie, follow these steps:
Log in to Cookie Information.
Go to Consent solutions.
Find the consent solution you want to add a custom cookie for.
Navigate to Cookie management. This will take you to the platform’s old UI.
In Cookie Settings, click + Add custom cookie.
In Add custom scan cookie, fill out the following fields:
Cookie name: The name of the cookie that will show on the website.
Cookie domain: The domain on which you can see the cookies
Cookie persistence: The cookie lifetime, where you have three options:
Expiring. If selected, choose the expiry period from the list.
Session
Permanent
Note: If the cookie expiry value you want to choose is not listed, contact us at support@cookieinformation.com.
Click Create.
8. Now, you need to set a category for that cookie because it is not automatically categorized.
9. In Cookie Settings, click + Add cookie definition.
10. In Add custom cookie definition, fill out the following fields:
Choose cookie: The dropdown list contains all cookies across all domains within this consent solution – the ones found by the scanner and custom cookies. You can type in the cookie name to find it on the list.
Add cookie category: Choose one from the dropdown list.
Choose a data processor: Type in the name or choose the processor from the list.
Note: For first-party cookies, this is typically your website. For third-party cookies, it is usually a vendor providing services that set this cookie.
10. Click Save.
11. (Optional) If you can't find the data processor in Choose data processor, create one manually.
12. In Choose data processor, type “New” and choose "New Data processor".
13. Click Save.
14. Refresh the page for the cookie definition to appear in the list.
15. Find your cookie definition and click on the ⋯ three-dot icon next to the cookie category.
16. Click Edit.
17. You need to fill out the following fields:
Data processor: The name of the data processing company or their domain.
Data processor privacy policy: The link to processor policy.
18. Click Save & publish.