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How to handle audits
How to handle audits

Here you can find all the information you may need if you have received an audit regarding your compliance.

Rebecca avatar
Written by Rebecca
Updated over a week ago

If you have received an audit with feedback on how to improve your compliance, we recommend that you take a look through this article for advice on what actions to take moving forward.

Missing information in the pop-up banner

Our standard pop-up text covers the use of third-party vendors. If you have already or wish to make changes to this text, we would advise consulting a legal advisor to ensure compliance with local regulations.

In order to make changes to the pop-up text, you can head to the platform, into your consent solution and to the pop-up tab. The text can be changed under the "Pop-up Text" section, as shown below.

Here you can find all of our default policy texts and pop-up translations.

How to check if cookies are set before consent

It is not allowed to set any non-necessary cookies before consent. All other cookies should be blocked before a visitor interacts with the pop-up. At Cookie Information, we resolve this with the first-party cookies autoblocking feature and the Cookie Control SDK third-party cookies blocking.

Here is a step-by-step guide for the Google Chrome browser, followed by a video on checking if you allow cookies before consent.

  1. Open an incognito window by clicking on the three vertical dots in the top right corner of your Google Chrome browser and click "New incognito window". Make sure to have Block third-party cookies set as "off".

  2. Go to the website you want to test.

  3. Click the lock pad in the top right corner and see the number of cookies set before giving any consent.

  4. Accept all cookies.

  5. Click on the lock pad in the top right corner again. If the number of cookies set has increased by more than one, this means you have implemented a solution correctly.

If you have cookies that are set before consent, you can check out the following guides to determine how you can ensure cookies are being blocked until consent has been given.

Depending on the type of cookie and how it is set, please follow the relevant guide below:

Classifying unclassified cookies

To reach compliance according to GDPR, it is mandatory to classify all your cookies and make this a routine part of your recurring website maintenance.

Our compliance dashboard is a helpful tool which can enable you to gather an overall view of which domains have unclassified cookies.

If you have unclassified cookies in your pop-up banner, you can classify them by creating a custom definition in the platform. You can also edit the purpose, description, data processor or other fields here.

Adding a new custom cookie definition

In the “Cookie Settings” tab, you can choose "+ Add Cookie Definition"

You will then need to fill out the following fields:

  1. Choose a cookie - the dropdown list contains all cookies across all domains within this consent solution: the ones found by the scanner and the manually added ones. If you know the cookie name that you need to classify, you can start typing it to find it on the list easily

  2. Add cookie category - choose one of the default categories from the dropdown list.

  3. Choose a data processor - for first-party cookies, this is typically your website. For third-party cookies, it is usually a vendor providing services that set this cookie.

If you can not find the data processor in the “Choose data processor“ dropdown list, you must create one manually. For example, you cannot pick your own company unless it is a processor in our system.

Create a data processor

While adding a new cookie definition, choose a data processor called "New Data processor" and click Save.

Remember to refresh the page for the cookie definition to be shown on the “Cookie definitions list“

Find your cookie definition and click “…“ → Edit.

In the “Edit Cookie Definition” window, you need to fill out the following fields:

  1. Data processor - the name of the data processing company or their domain

  2. Data processor privacy policy - the link to their policy.

Additionally, in this overview, you can further customize the cookies by editing the purpose, description, and category.

Other things to consider:

  • Our default pop-up template is "Overlay v2" as this is the most up-to-date in regard to the guidelines set by the Danish DPA (Datatilsynet). We recommend that you update to the latest version of the template you are using.

  • Use this guide to check whether or not you are compliant and make this part of your recurring website maintenance

If you have any questions regarding this guide or anything you have seen here in the Support Centre, please do not hesitate to reach out to our support team at

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